Next Insurance Reviews
Next Insurance has an overall rating of 1.3 based on 36 reviews. Customer feedback on Next Insurance is mixed: Next Insurance reviewers highlight positive aspects like affordable rates, user-friendly platform, quick application process, excellent customer service, which strongly appeal to small business owners, freelancers, entrepreneurs, independent contractors. However, Next Insurance is often criticized for its limited coverage options, slow claims process, lack of personalized support, occasional technical issues.
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All Next Insurance Reviews (36)
david_Leith04
May 28, 2026
"I tried to get a quote, thinking it..."
I tried to get a quote, thinking it would be quick, but it ended up being way more of a hassle than I expected. The site kept asking for more info, the pages were loading slowly, and I still couldn’t really tell what was actually included. I had planned to get it done before heading out, but it wasted so much time that it messed up my whole afternoon. I eventually just gave up. Super frustrating and not easy at all.
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RobertSchank
May 23, 2026
"Way too expensive, and I feel stupid for trusting the quote"
I checked out Next Insurance thinking it might be a cheaper option for my small business, but the premium ended up being way higher than I expected. i feel kind of stupid for trusting that it would be affordable. Maybe it works for some people, but I couldn’t justify paying that much every month, so I had to look elsewhere...
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StephanieSkaggs_72
May 10, 2026
"coverage details were kinda unclear"
I bought the policy thinking I had a good idea of what was covered, but the wording was super confusing. every time I went back to read it again, I’d notice some new limit or exception that I missed before. Support wasn’t much help either, their answers felt a little vague. maybe it’s fine for some people, but I never really felt confident that I knew what I was actually covered for
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David-doria
May 08, 2026
"Pretty sure canceling shouldn’t be this hard"
I tried to cancel my policy and, it was more confusing than I expected. Maybe I missed something, but it didn’t feel very straightforward, and support took quite a while to get back to me. I did eventually get help, but the whole process felt more frustrating than it probably needed to be.
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daisymorrison0293
May 04, 2026
"Frustrating docs and way too much back-and-forth"
The docs didn’t line up with what actually happened, so I ended up wasting a bunch of time trying to figure out what was wrong. Every step felt like I had to keep asking for help just to get basic answers, and it started to feel like begging. By the end, I was resentful about the whole runaround
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hello_donnie139
April 26, 2026
"Policy change was simple but somehow not"
I just needed to make a small change to my policy, it wasn’t a huge deal, but it also felt way more annoying than it should have. The website is fine for the most part, though I still found myself getting confused a couple times. It wasn’t awful, and the people involved were helpful enough, but there was more back and forth than I expected. So I guess it worked out in the end, but I wouldn’t exactly call the process smooth.
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davidlittich2918
April 25, 2026
"Renewal left a bad taste"
The renewal process just felt off from the start. I wasn’t really sure what had changed, the pricing wasn’t clear in a way that made me feel comfortable, and finding how to cancel was way more annoying than it should’ve been. Support took a while too, which only made the whole thing more frustrating. I just didn’t like how it all felt, so I’m not renewing again.
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clara_Farber90
April 15, 2026
"Claim process took too long"
Getting the policy set up was simple, so I didn’t expect the claim side to drag out as much as it did. I sent over everything they asked for… then mostly just waited without getting many updates.
The support team was polite whenever I got through to someone, but I felt like I had to keep following up to get things moving. It wasn’t a terrible experience, but for a business claim, I definitely expected it to be handled faster...
The support team was polite whenever I got through to someone, but I felt like I had to keep following up to get things moving. It wasn’t a terrible experience, but for a business claim, I definitely expected it to be handled faster...
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troy2003
April 11, 2026
"Just not enough coverage options for me"
I really wanted to like Next Insurance because the website is easy to use, but the coverage options just felt a little too limited for my business. I couldn’t really adjust things the way I needed to. The price was okay, but I just ended up having to look somewhere else.
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KatherineLozano_35
April 10, 2026
"Still not sure what’s going on"
I’ve tried contacting support a few times about my policy, and I’m still kind of confused. It took ages to get any response, and when someone finally replied, it felt like a generic copy-paste answer that didn’t really explain or fix anything. I just needed some clear help, especially since it felt a bit urgent, but I’m still waiting for an actual answer
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CliffordMcneese_01
April 10, 2026
"This refund situation is driving me insane"
I’m still waiting on my refund this whole process has been an absolute nightmare. I’ve reached out to support multiple times, and it feels like they just keep dodging me instead of giving me a straight answer. At this point, I’m beyond frustrated and just want my money back.
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charley.Krawiec
March 26, 2026
"I was trying to buy a policy..."
I was trying to buy a policy the whole process felt slow. I get that there’s probably paperwork or checks happening in the background, but still... it just took longer than I thought it would.
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Virginia.oberlander
March 23, 2026
"Claim decision left me frustrated and confused"
The whole claim decision felt really unfair. At first, I got the impression things were moving in the right direction, but then the final response made it seem like none of that mattered. The mixed signals were frustrating, and I still don’t really understand how they came to that decision...
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MichaelWoodward_54
March 20, 2026
"Still couldn’t get my insurance certificate"
I needed my COI quickly, but the website kept bouncing me around and I couldn’t actually get to it. I reached out to support, but the replies were basically like, “try checking your account” and “it should be available online,” which didn’t really solve anything. For something that should be simple, it ended up being way more frustrating than it needed to be.
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Violeta_howe83
March 17, 2026
"Onboarding felt more frustrating than it should’ve"
Signing up was more of a hassle than I expected. A few of the questions felt like they were asking the same thing twice, and then I ended up waiting around for a quote update. Isn’t the whole point of onboarding to make things feel easy? Support did get back to me eventually, but by that point I was already frustrated. Just not the smooth first impression I was hoping for.
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adolphringgold5341
March 13, 2026
"Still don’t get what I’m being charged for"
I’m still confused about my bill. The charges weren’t explained clearly at all, and when I reached out to support, I didn’t really get much of an answer. whoever runs this needs to make the billing way easier to understand.
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suzanne1980
March 08, 2026
"Couldn’t get phone support when I really needed it"
I needed help with an insurance issue and couldn’t get anyone on the phone, which was frustrating. The chat option was there, but it just didn’t really cover what I needed. Maybe I missed something or didn’t go through the right steps, but it felt like phone support should’ve been available for something like this.
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ThomasJohnson
March 02, 2026
"I gave Next a try for a small..."
I gave Next a try for a small business policy, and while the website was simple to use, I kind of regret not digging deeper before starting the process. A few details felt too vague, and I ended up having to double-check basic things on my own, which didn’t make me feel very confident.
The support team did respond, but the answers felt a little inconsistent depending on who I talked to. I wouldn’t say it was a terrible experience, but looking back, I wish I had felt more sure before moving forward because I’m still not fully comfortable trusting them yet...
The support team did respond, but the answers felt a little inconsistent depending on who I talked to. I wouldn’t say it was a terrible experience, but looking back, I wish I had felt more sure before moving forward because I’m still not fully comfortable trusting them yet...
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Lori.jones
February 25, 2026
"App keeps freezing"
I’ve been trying to use the mobile app to check my policy, but it keeps freezing on me. Like, it freezes almost every time I open that section. Logging in is hit or miss too, and the support button just sits there spinning and spinning. It’s frustrating when you just need to check something quickly.
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jacquelinejackson1233
February 22, 2026
"i felt like it cost way too much..."
i felt like it cost way too much for what you actually get. after signing up, it just seemed kind of pointless and i didn't feel like i got much value out of it.
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